Return an online Purchase
Free Returns within 30 days of the delivery date
We offer returns on all full price merchandise for U.S customers within 30 days of the delivery date
For orders shipped in the US : domestic shipping & returns (no customs so no additional fees)
If for any reason you want to return your articles, it is very simple ! Just follow the instructions below !
You can ask for :
a gift card
Please ensure any items that you are returning are unworn and unwashed with tags still attached. We reserve the right to refuse returns that do not meet our return requirements.
To initiate a return, please click on this link "Return Form" below, fill out the form and follow the step-by-step instructions
* Love the item but need to change a small detail? You can simply select a different size or color, or exchange it with another item. Please select the box "exchange" on the form below and mention with which article(s) - size - color you want to make the exchange.
How to return my article(s) ?
For orders shipped within the United States, follow these step-by-step instructions:
STEP 1: Fill out the form above and wait for our approval (you will receive a confirmation email within 24 hours with a return form and a free return label).
STEP 2 : Package your item(s) and the return form downloaded.
You may use your original packaging - removing any labels.
You can return items from one or multiple orders in one package.
STEP 3: Print and securely affix the free return label using clear tape.
We recommend printing the label from a desktop computer or laptop to ensure the label prints correctly, or you can manually adjust your printer setting to ensure the label prints on one page.
Take note of your return tracking number from your printed label to track your return package.
STEP 4: Drop your return off at a USPS or UPS location
If you choose not to print a free return label from our site, return your package using the carrier of your choice. Mail your package through an insured, traceable delivery service to:
Sapotille (Lucia Paris LLC)
5200 Brixton Court
34104 Naples, FL
Once your return is delivered, please allow 4-5 business days for us to inspect and process the return. Once your return is processed, you will receive an email notification confirming your refund/exchange. Please allow 4-5 business days for the refund to show on your original form of payment.
If you have any questions, you can contact us via email, whatsapp, Imessage or via the website form. Click here to contact us