SITE TERMS, CONDITIONS AND NOTICES
IMPORTANT LEGAL INFORMATION
Welcome to the mysapotille.com website and co-branded versions of the website located at URLs that resolve to the domain name mysapotille.com
The following terms, conditions, and notices ("Site Rules") apply to all visitors or users of this website, and of microsites or mobile websites of our brands and lines of business (e.g., Sapotille) that expressly adopt these Site Rules (collectively, the "Site").
These Terms are important for both you and us as they create a legally binding agreement between us, protecting your rights as a valued customer
and our rights as a business.
By using this Site, you agree to be bound by these rules and regulations, as they may be modified by us at any time and posted on this Site. In the event of a violation of these Site Rules, we reserve the right to seek all remedies available by law and in equity.
As referred to in these Site Rules, "Sapotille" refers to Sapotille, Lucia Paris LLC, and other companies affiliated with these companies.
The Site and all of its materials, including, but not limited to, its software or HTML code, scripts, text, artwork, photographs, images, video, and audio (collectively, "Materials" ) are protected by copyright laws and other U.S. and international laws and treaties and are property of SARL LA Sapotille, Lucia Paris LLC or its licensors. All Materials are provided through the Site as a service to its current and prospective visitors and may be used only for personal and informational purposes and only if you also retain all copyright and other proprietary notices contained on the Materials. No right, title or interest in Sapotille's Materials is conveyed to you. You may not copy, reproduce, publish, transmit, distribute, perform, display, post, modify, create derivative works from, sell, license or otherwise exploit the Site or any of its Materials without our prior written permission; you may not access or use the Site for any competitive or commercial purpose; nor may you permit any copying of our Materials. Any unauthorized copying, alteration, distribution, transmission, performance, display, or other use of these Materials is prohibited. Any and all rights not expressly granted are reserved by Sapotille, as applicable.
You are permitted to share Material or Content provided through the Site on social media sites such as Facebook, Instagram, or similar services. This permission is a limited license to use the Content and Materials solely for such purposes and does not represent a transfer of title in any Sapotille's Materials or Content.
Prohibited Uses of Website and Services
You shall not post, transmit, redistribute, upload, or promote any communications, content or materials that contain corrupted files, viruses, or any other similar software files, the intent of which is to damage the operation of another's computer; are unlawful, threatening, harassing, abusive, defamatory, invasive of privacy or publicity rights, vulgar, obscene, sexually explicit, hateful, profane, indecent, racially or ethnically derogatory, or otherwise objectionable; contain chain letters or pyramid schemes; contain any unsolicited advertising, promotional materials, or other forms of solicitation to other users, individuals or entities; impersonate any person, business or entity, including us (our brands, lines of business, subsidiaries, and affiliated companies) and our employees and agents; encourage conduct that would constitute a criminal offense; give rise to civil liability; violate any law; or exhibit any conduct that, in our judgment, restricts, impairs, interferes or inhibits any other user from using or enjoying the Site and/or our related services and products. Sapotille reserves the right to block or deny access to the Site to anyone at any time for any reason.
We may terminate, change, suspend or discontinue any aspect of the Site, including the availability of any features of the Site, at any time and without notice. We also reserves the right, at our sole discretion, to change, modify, add or remove any portion of these Site Rules in whole or in part, at any time and without notice. Accordingly, this means we may terminate the authorization, rights and license given in these Site Rules at any time and without notice. Your continued use of the Site after any changes to these Site Rules are posted will be considered acceptance of those changes.
Use of the website www.mysapotille.com
You agree that:
You may only use the Website to make legitimate inquiries or orders.
You will not make any speculative, false or fraudulent orders. If we are reasonably of the opinion that such an order has been made, we shall be entitled to cancel the order and inform the relevant authorities.
You agree to provide correct and accurate email, postal and/or other contact details to us and acknowledge that we may use these details to contact you in the event that this should prove necessary.
If you do not give us all of the information that we need, we may not be able to complete your order.
You will not attempt to interfere or interfere in any way with the Site's network or related network security, or attempt to use the Site's service to gain unauthorized access to any other computer system.
You will not use the Site to communicate, transmit, or post material that
infringes on the intellectual property, privacy or publicity right of another person or entity.
You will not use the Site to engage in conduct that would constitute a civil or criminal offense, or that otherwise violates any city, state, national or international law or regulation.
By placing an order through the Website, you represent and warrant that you are at least 18 years old and are legally capable of entering into binding contracts
Availability of products
All orders for products are subject to availability and in this regard, in the event of supply difficulties or because products are no longer in stock, we reserve the right to give you information about substitute products of an equal or higher quality and value which you can order. If you do not wish to order such
substitute products, we will refund the original amount paid.
You may cancel an Order for certain products if the Order is still being processed (and has not gone to the warehouse) to receive a refund to your original form of payment of the price paid. Otherwise, you must return the product(s) in accordance with our Returns policy.
Unless there are any exceptional circumstances, we will endeavour to fulfill your order for product(s) listed in the Shipment Confirmation by the delivery
date set out in the Shipment Confirmation or, if no estimated delivery date is specified, within 15 business days of the date of the Shipment Confirmation.
Returns and exchanges policy
We will gladly accept returns or exchanges of new, unworn, unwashed, and unaltered merchandise with all internal garment tags intact with your original receipt within thirty (30) days of the date of the Shipment Confirmation e-mail. Refunds are made in the form of original payment. If the original form of payment is not available, please contact Customer Service. For purchases using a gift card only, refund will be made in the form of a merchandise credit.
If you wish to make a return or an exchange, you have to fill out the return form provided on the website under the section "return form". You will than receive a confirmation email with a return form enclosed. This form has to be downloaded and added to your return package.
Sapotille reserves the right to refuse returns of any merchandise that does not meet the above return requirements in Sapotille’s sole discretion.
Returns of defective products
In circumstances where you consider that the product does not conform to your order, you should promptly contact us via the contact information provided on our “Contact Us” webpage on the Site.
Pre-Ordered may be subject to longer delivery times, which will be shown on the website but, within thirty (30) days from the date of the Order Confirmation, subject to force majeure.
We will send you a confirmation email once the items have been shipped
All the products are shipped from France to our American warehouse.
They will be no customs fees for any delivery or return of any articles, we provide a delivery shipping within the US.